Hammermill online store's return and shipping policy

Shipping policy

We offer FREE SHIPPING on all items (including pallets) within the continental United States for products under 100 lbs, provided by FedEx, UPS or USPS. We do not ship to Alaska or Hawaii or US territories.

Delivery Times

Orders are typically shipped within 24-48 hours, and cancellations may not be possible due to the short processing times. Orders placed on weekends or holidays will be processed the next business day. Orders placed during the holiday season may take longer to ship.

Pallets and Bulk Order Requirements

We offer FREE SHIPPING on pallet and bulk orders. For products over 100 lbs, including pallets, the delivery location must be zoned as commercial or business. We do not deliver pallets or LTL loads to residential addresses or P.O. boxes. A standard 48-inch high loading dock for a trailer up to 53 feet with swinging doors is required for pallet deliveries/LTL truckload deliveries. Delivery appointments are not available, and the estimated delivery time is 7 to 10 business days, between 8 a.m. to 5 p.m. Monday to Friday. Please contact us at contact@Hammermill.com if you have any questions about delivery or unloading requirements. You must have the proper unloading equipment, and pallets should be unloaded within a two-hour period. Commercial deliveries require a signature. We do not require a signature for residential deliveries.

Sales Tax

Sales and use tax apply to the state where the items are being delivered. Hammermill is required by law to collect and remit sales and/or use taxes for all merchandise orders and shipping charges, except where exclusions apply.

Return Policy

We do our best to fulfill your order as requested, and we will notify you if an item is unavailable.

Items Eligible for Return

Products must be purchased on the Hammermill.com website. To be eligible for a return or a refund, the item must be unused in its original packaging. You must have the receipt or proof of purchase. Unfortunately, we cannot accept returns or issue refunds on pallet, bulk deliveries, gift cards, or sale items.

Returns Process

You have 14 days from receiving your item to request a return or a refund. To start a return, please email us at contact@Hammermill.com, and we will send you return instructions within 24 to 48 hours. If your return is accepted, we will issue a refund or request a return of the product. If we request a return of the product, we will send you a return shipping label and provide instructions on where to send the package. Items sent back without first requesting a return will not be accepted.

Return Fees & Costs

Non-defective supply returns are subject to a 20% restocking fee and must be completed within 14 days of the delivery date. The product must be returned in the original packaging and quantity, and in a condition suitable for resale. You are responsible for the return freight for these items.

Adherence to the return policy allows us to process your return more quickly and provide you with better service. If you have any questions, please email us at contact@Hammermill.com.