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Terms & conditions

Last revised: January 2023

Introduction and scope

Please read these terms of use carefully. By accessing, browsing, using, or purchasing on this website (the “site”), you agree to be bound by these terms and all terms they incorporate by reference, along with any and all applicable laws and regulations. If you do not agree to all of these terms, do not use this website.

Sylvamo reserves the right to revise these terms and conditions, or any applicable policy, at any time and at our sole discretion. Modifications will be effective immediately upon posting revisions to this site, and you waive any right you may have to receive specific notice of such changes. Your continued use of the site will confirm that you accept any modifications; therefore, you should frequently review these terms and conditions and related policies to understand how they apply to your use of this website. If you do not agree to the amended terms, please stop using the site.

These terms and conditions apply to your access to, and use of, all or part of any website of Sylvamo Corporation or its subsidiaries and affiliated companies (collectively, “Sylvamo”). 

Sylvamo’s Hammermill® store is hosted by Shopify Inc. Shopify Inc. provides Sylvamo with an online e-commerce platform that allows Sylvamo to sell Hammermill products and services to you. Information submitted by users to the Hammermill store will be transmitted to and shared with third parties that may be located in other countries in order to provide services to such users, including, but not limited to, transaction processing and fraud prevention.

Privacy notice

By continuing to use this website you confirm you have read our Sylvamo privacy notice (the “Privacy Notice”) the terms of which are incorporated herein, and you agree the terms of the privacy notice are reasonable. You consent to the use of your personal information (not including credit card or payment information) as described in our privacy notice. Credit card information is always encrypted during transfer over networks.

Intellectual property rights 

Unless otherwise noted, this website and all related materials are intellectual property owned, controlled or licensed by Sylvamo. These include trademarks, images, illustrations, designs, buttons, icons, logos, photographs, digital downloads, and written and other materials that appear as part of the Site (collectively, “content”). You are prohibited from reproducing, reverse engineering, transmitting, disassembling, modifying or creating derivative works involving the website or any of its content. Nothing on this website is to be construed as granting, whether by implication, estoppel or otherwise, any license or right to use intellectual property displayed on the website without the prior written permission of Sylvamo. Any rights not expressly granted in this document are reserved by Sylvamo or our third-party providers.

Online store items

By agreeing to these terms of use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use Sylvamo products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Sylvamo product, use of the product, or access to the product or any contact on the website through which the product is provided, without express written permission by Sylvamo.

A breach or violation of any of the terms will result in an immediate termination of your use.

Sylvamo has made every effort to display as accurately as possible the colors and images of Hammermill products that appear at the store. Sylvamo cannot guarantee that your computer monitor's display of any color will be accurate.

Sylvamo reserves the right, but is not obligated, to limit the sales of Sylvamo products to any person, geographic region or jurisdiction. Sylvamo may exercise this right on a case-by-case basis. Sylvamo reserves the right to limit the quantities of any products that Sylvamo offers. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Sylvamo. Sylvamo reserves the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Sylvamo does not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the product will be corrected.

Modifications to the online store items

Prices for Sylvamo products are subject to change without notice.

Sylvamo reserves the right to modify or discontinue the products (or any part or content thereof) without notice at any time.

Sylvamo shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products.

Accuracy of billing and account information

Sylvamo reserves the right to refuse any order you place with Sylvamo. Sylvamo may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that Sylvamo makes a change to or cancels an order, Sylvamo may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Sylvamo reserves the right to limit or prohibit orders that, in its  sole judgment, appear to be placed by unauthorized dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at the Hammermill store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that Sylvamo can complete your transactions and contact you as needed.

For more detail, please review Sylvamo’s returns policy.

Acceptable uses of this site

What is allowed.

Unless otherwise specified, this website is for your personal and non-commercial use. Except where expressly stated restrictions or limitations apply, you may display, copy, download and print portions of material from different areas of the website for your own non-commercial use only, provided you also retain all copyright and other proprietary notices contained on the materials.

What is prohibited.

No rights or licenses to the material or any portion of this site are granted, whether explicitly or by implication, and you may not modify, reproduce, distribute, republish, repost, display or transmit any content for public or commercial purposes without the prior written permission of Sylvamo.  In using this site, you must not:

Post, transmit or otherwise make available through or in connection with the site any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise tortious; (c) obscene, indecent, pornographic or otherwise objectionable; (d) protected by copyright, trademark, trade secret, right of publicity or privacy, or any other proprietary right, without the express prior written consent of the applicable owner; or (e) otherwise prohibited by applicable law. 

  • Post, transmit or otherwise make available through or in connection with the site any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or is potentially harmful or invasive, or intended to damage or hijack the operation of, or to monitor the use of any hardware, software or equipment.
  • Use the site for any purpose that is fraudulent or otherwise tortious or unlawful.
  • Harvest or collect information about users of the site.
  • Interfere with or disrupt the operation of the site or the servers or networks used to make the site available, including hacking or defacing any portion of the site; or violate any requirement, procedure or policy of such servers or networks.
  • Restrict or inhibit any other person from using the site.
  • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the site except as expressly authorized herein, without Sylvamo’s express prior written consent.
  • Reverse engineer, decompile or disassemble any portion of the site, except to the extent such restriction is expressly prohibited by applicable law.
  • Remove any copyright, trademark or other proprietary rights notice from the site.
  • Frame or mirror any portion of the site, or otherwise incorporate any portion of the site into any product or service, without Sylvamo’s express prior written consent.
  • Systematically download and store site Content.
  • Use any robot, spider, site search/retrieval application, or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather site content, or reproduce or circumvent the navigational structure or presentation of the site without Sylvamo’s express prior written consent.  Notwithstanding the foregoing, and subject to compliance with applicable law and any instructions posted in the robots.txt file located in the site’s root directory, Sylvamo grants to the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials.  Sylvamo reserves the right to revoke such permission either generally or in specific cases at any time and without notice.
  • Engage in spamming, phishing (email fraud), pharming (web traffic redirection fraud).
  • Upload or transmit viruses or any type of malicious code that will or may be used in any way to affect the functionality of this site.
  • Post, transmit or otherwise make available through or in connection with the site any personal data that does not belong to you without a proper lawful basis and in compliance with the applicable data protection laws and regulations.

You shall be solely liable for any harm that results from your unauthorized use of this website including damages from infringing upon any intellectual property or proprietary right or any right in relation to own image, other personal data or reputation.

Digital Millennium Copyright Act 

Sylvamo maintains a copyright agent pursuant to the Digital Millennium Copyright Act. To notify Sylvamo of a copyright infringement under the terms of the DMCA or any other applicable regulation in relation to copyright (or author rights), please contact Sylvamo’s designated person to receive notification of claimed infringement by email at compliance@sylvamo.com or by mail at:

Sylvamo Global Ethics and Compliance Office
Legal Department
6077 Primacy Parkway
Memphis, TN  38119

Links to other websites and services 

Third-party sites

Our website may provide links to third-party websites, organizations or resources. Some of these links may contain financial or investment information about Sylvamo or about our products or services. Sylvamo provides third-party links for your convenience only and is not responsible for the content of any third-party websites linked to or from this website. Links from this website to any third-party website do not mean we approve, endorse or recommend that site. Sylvamo disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any such third-party website. If you decide to access a third-party website, you acknowledge that you do so entirely at your own risk.


For the purposes of this section, third-party websites or resources may include links to Sylvamo independent resellers. Sylvamo is not responsible for any of the actions, services or omissions of resellers including, but not limited to, scheduling, quality of services, inventory, price, warranties, claims and any other issues that may result from your transaction with them.

Comments, feedback and other submissions 


Sylvamo welcomes your comments, feedback and other submissions through the website. We do not, however, accept confidential or proprietary information. Accordingly, you represent and warrant that all comments, feedback, suggestions, creative materials, information, ideas, notes, drawings, concepts, inventions or other submissions (collectively, “data”) that you disclose, submit or make available to Sylvamo using the Site are accurate and not confidential, and that by making them available, you are not violating any contractual restrictions or other third-party rights.


Subject to the privacy notice, by making a submission, you grant Sylvamo a non-exclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sublicensable, fully paid up and royalty-free right to collect, copy, distribute, publish, modify, remove, retain, add, process, analyze, use, commercialize and prepare derivative works of, in any way now known or in the future discovered, any and all data without any further consent, notice or compensation to you or to any third parties. Any information you submit to us is at your own risk of loss as noted in these terms and conditions.​​​​​​​

Unacceptable data

You agree that you will not provide us with any data that could allow an individual person to be identified unless there is a field that requires it and, if such personal data does not belong to you, you will only submit it under a proper lawful basis and in compliance with the applicable data protection laws and regulations. You may not submit offensive, profane, inappropriate, obscene, defamatory, threatening, unlawful or otherwise objectionable content. Sylvamo reserves the right to remove or edit user-generated content from time to time, but we do not control or direct users’ actions on the website and will not be responsible for user-generated content.​​​​​​​

No warranties. This website, along with all related content, information, services and products, is provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation:

  • Warranties of title or implied warranties of merchantability or fitness for a particular purpose
  • Non-infringement warranties
  • Warranties against viruses or other harmful components, whether on the Site, the equipment used to access it or the services that host it
  • Warranties arising from course of dealing or course of performance
  • Furthermore, Sylvamo makes no warranties or representations that: 
  • The website will meet your requirements
  • Access to the website will be uninterrupted, timely, secure or error-free
  • The results you may obtain from using the website will be accurate, complete or reliable
  • The quality of any products, services, information, or other material you purchase or acquire by using the website will meet your expectations
  • Any errors on the website will be corrected
No liability

Sylvamo assumes no liability or responsibility for errors, mistakes or omissions in the content, nor do we assume liability for personal injury or property damage of any kind arising from the use of or inability to use the site.

User responsibility

By using the site, you acknowledge that you use it at your sole risk, that you assume full responsibility for all costs associated with any servicing or repairs of any equipment you use in connection with the site, and that Sylvamo will not be liable for any damages of any kind related to your use of the site.

Possible exceptions

Some jurisdictions do not allow the disclaimer of certain warranties, so all or a portion of the foregoing disclaimer may not apply to you.

Limitation of liability


To the fullest extent permitted under applicable laws, Sylvamo will not be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages of any kind, under any contract, negligence, strict liability, tort or other theory, including but not limited to damages from loss of profits, use, data or other intangibles, even if we have been advised of such damages. In particular, and without limitation, Sylvamo will not be liable for any damages resulting from the use of or the inability to use the site or from any content posted on the site by Sylvamo or anyone else. Sylvamo does not represent or endorse the accuracy or reliability of any user-generated content displayed, uploaded, posted on any message board, or otherwise distributed through the website and will not be liable for any damages resulting from user-generated content. However, nothing in this paragraph will be interpreted to affect the individual product warranties that are standard for Sylvamo products.

User responsibility

Your sole remedy for dissatisfaction with the site or its content is to stop using it. Because some jurisdictions do not allow the exclusion or limitation of liability for certain causes, the above limitations may not entirely apply to you. You agree to use this website at your sole risk and that only you will be responsible for any damage to your computer system or loss of data that results from accessing, browsing or otherwise using the site, or from downloading or using any materials, data, text or images from it.​​​​​​​


To the fullest extent permitted under applicable laws, you agree to defend and indemnify Sylvamo Corporation and its affiliates, along with their officers, directors, shareholders, agents, employees and successors, as well as other individuals referred to in the website, and to hold them harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to:

  • A violation by you or your agents of these terms and conditions
  • Your infringement of any third-party right, including but not limited to any intellectual property or proprietary right or right to own image, other personal data or reputation
  • Your use of the site
  • Any other person accessing or using the site through your Internet account
  • Any other person accessing or using the site on your behalf or acting as your agent

Disclaimer for forward-looking statements 


This website, along with any documents issued by Sylvamo and made available through them, may contain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements do not relate strictly to historical or current facts. Words like “aims,” “anticipates,” “believes,” “expects,” “intends,” “plans,” “predicts,” “projects” or “targets,” as well as other words and expressions of similar meaning, identify forward-looking statements. Forward-looking statements also include passages primarily relevant to expected future events or that can only be evaluated by events that will occur in the future. These forward-looking statements are based on the opinions and estimates of management at the time they make them; they do not represent predictions or make guarantees about future events or circumstances.


There are a variety of factors, many of which are beyond Sylvamo’s control, that affect our operations, performance, business strategy and results, which could cause our actual results and experience to differ materially from the assumptions, expectations and objectives expressed in any forward-looking statements. These factors are discussed in our filings with the U.S. Securities and Exchange Commission, including Sylvamo’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, or Current Reports on Form 8-K. While Sylvamo may elect to update forward-looking statements at some point, we specifically disclaim any obligation to do so, even if our estimates change.

Applicable laws 


Your use of the Site will be governed in all respects by the laws of the State of Tennessee, USA, without regard to choice of law provisions. You consent and submit to the sole and exclusive jurisdiction and venue of the courts located in the State of Tennessee, USA, in any legal proceeding directly or indirectly connected to the Site. By using this Site, you consent to:

  • Receive service of process in accordance with the rules of such courts
  • Irrevocably submit to the jurisdiction of such courts
  • Waive any objection that you may have to either the jurisdiction or venue of such courts
  • Irrevocably waive the right to trial by jury
Claims and constraints

Sylvamo’s failure to insist upon or strictly enforce any provision of these terms and conditions will not be construed as a waiver of any provision or right. Neither the conduct between the parties nor trade practice will act to modify any of these terms and conditions. Sylvamo may assign its rights and duties under these terms and conditions to any party at any time without notice to you. You agree that regardless of any statute or law to the contrary, any claim or cause of action connected to use of the site must be filed within one year after it arose or be forever barred. Notwithstanding the above, you agree that, in any jurisdiction, Sylvamo will be allowed to apply for injunctive remedies or an equivalent type of urgent legal relief.

Prohibited access

Sylvamo makes no representation that materials in the site are appropriate or available for use in countries outside the United States, and we prohibit access from territories where the content is illegal. Those who choose to access the site from locations outside the United States do so at their own initiative and are responsible for complying with local laws. You may not use or export the materials in violation of U.S. export laws and regulations. Any claim relating to the materials will be governed by the laws of the State of Tennessee.​​​​​​​

Legal costs

In any action against Sylvamo arising from use of the site, the prevailing party will be entitled to recover all legal fees and expenses incurred in connection with the action, including but not limited to reasonable attorney’s fees and costs.​​​​​​​

Ability to agree to terms and conditions 

Age of user

This Site is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 17, you may only use the site under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions. If you are age 18 or over, you acknowledge that you are fully able and competent to comprehend, understand and enter into the terms, conditions, limitations, obligations, representations and warranties contained in these terms and conditions.​​​​​​​


These terms and conditions, and those in the privacy notice, set forth the entire understanding and agreement between you and Sylvamo with respect to the site unless certain services offered through the site require your agreement to additional terms and conditions. You acknowledge that any other agreements between you and Sylvamo about the site are superseded and of no force or effect. If any of the provisions in these terms and conditions is found to be unlawful, void or for any reason unenforceable, that provision will be considered severable from these terms and conditions and will not affect the validity and enforceability of any remaining provisions.



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